What's included in HubSpot managed support?

Our support covers technical troubleshooting, bug fixes, workflow updates, user training, account administration, portal health audits, and a monthly review call.

How quickly do you respond to support requests?

We target under 4 business hours for standard requests and same-day for urgent issues.

Do we need a retainer or can we get ad-hoc support?

We offer both. Retainer plans provide a set number of hours monthly at a discounted rate. Ad-hoc support is available for one-off requests.

Can you support a portal another agency set up?

Yes — we start with a full portal audit to understand the existing setup. Most clients find we identify issues they didn't know existed.

HubSpot Service

HUBSPOT
SUPPORT.

On-demand technical support and ongoing HubSpot management. Your portal, always performing at its best — with a team that knows your setup and can act fast when you need them.

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Portal Health Score

Health Score

<4h

Response Time

99.9%

Uptime

Support Coverage

What's Included

YOUR HUBSPOT
IN EXPERT HANDS.

Technical Support

Bug Fixes
General Updates
Performance Tuning
Portal Optimisation
Priority Response

Troubleshooting

Workflow Debugging
Integration Errors
Data Discrepancies
Sync Issues
Portal Health Audits

User Training

Team Onboarding
Feature Training
Video Documentation
SOP Creation
Q&A Sessions

Administration

Account Administration
User Management
Permission Settings
Automated Testing
Monthly Health Reports

Why It Matters

HUBSPOT
EXPERTISE ON
DEMAND.

HubSpot is powerful — but it requires ongoing attention to stay performing at its best. Workflows drift. Data goes stale. New features launch. Your team needs training. With Nexoro's support, none of that falls through the cracks.

Fast response when something breaks or behaves unexpectedly
Regular portal health audits to catch issues before they escalate
Training that keeps your team using HubSpot to its full potential
A team who already knows your portal — no re-explaining needed
Continuous optimisation as your business grows and changes

<4h

Average response time

Monthly

Portal health reviews

98%

Client satisfaction score

Issues left unresolved

How It Works

YOUR SUPPORT
PARTNERSHIP.

Portal Handover

We start with a full audit of your HubSpot portal — understanding your setup, your pain points, and where you need the most support.

Support Plan

We agree a support structure — hours, response SLAs, and coverage areas — that fits your business size and pace of change.

Ongoing Support

Submit requests via your preferred channel. We triage, prioritise, and resolve — keeping you updated throughout every ticket.

Monthly Review

Monthly health check and review call — we share what we've done, what we've spotted, and what we recommend doing next.

HUBSPOTSUPPORT.

YOUR HUBSPOTIN EXPERT HANDS.

HUBSPOTEXPERTISE ONDEMAND.

YOUR SUPPORTPARTNERSHIP.

RELATED SERVICES.

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HUBSPOT
SUPPORT.

YOUR HUBSPOT
IN EXPERT HANDS.

HUBSPOT
EXPERTISE ON
DEMAND.

YOUR SUPPORT
PARTNERSHIP.

NEED A RELIABLE
HUBSPOT PARTNER?